Customer Service Representative - Bangalore
Monday, 18 February 2013Item details
City:
Bangalore, Karnataka
Item description
Job Description:
Perform day to day order processing and adhere to process SLA (Service Level Agreement) in terms of productivity, quality and TAT
Productivity: Achieving the target within specified time limits as set by supervisor.
Quality: Achieving the accuracy level as per the set SLA guidelines.
TAT: Adhering to daily turnaround time for orders as per set TAT guidelines.
Adhere to process related training manuals.
Provide inputs to the supervisor on any variations/discrepancies in the existing process training manual.
Update individual production, Query logs and any other process related logs.
Communicate with Client using verbal and/or written mode.
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