Customer Service Representative - Bangalore

Monday, 18 February, 2013

Item details

City: Bangalore, Karnataka

Contacts

Contact name sai

Item description



Job Description:

Perform day to day order processing and adhere to process SLA (Service Level Agreement) in terms of productivity, quality and TAT

Productivity: Achieving the target within specified time limits as set by supervisor.

Quality: Achieving the accuracy level as per the set SLA guidelines.

TAT: Adhering to daily turnaround time for orders as per set TAT guidelines.

Adhere to process related training manuals.

Provide inputs to the supervisor on any variations/discrepancies in the existing process training manual.

Update individual production, Query logs and any other process related logs.

Communicate with Client using verbal and/or written mode.

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