Delivery Manager with MNC, Bangalore - Bangalore
Tuesday, 17 November 2009
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Item details
City:
Bangalore, Karnataka
Item description
Group: Customer Support
Position: Delivery Manager
Level: L2
Essential Skills:
• Understanding of IT Infrastructure Services, Help Desk Operations or Data Center Operations
• Provide leadership to Our Service Delivery Team.
• Strong Customer Management skills & Cost center management experience.
• Experience in handling international Service Delivery environment.
• Sound understanding of Remote resource management skills.
• Ability to relate to technology and have a fast adoption skills.
• Translate customer requirement to meaningful business opportunities.
Desirable Skills:
• Team leadership/management skills
• Customer Relationship Management skills
• Contract Management
• Opportunity Management
• Service Level Management
• Process Management
• Conflict Management
• Risk & Issue Management
Brief on Work:
An incumbent who will be responsible for managing Customer relationships, Account Management, Operational control of the task and experience of handling overseas Clients and defining KPI s and ensuring review on KPI and take corrective action if necessary
Qualification: Bachelor’s Degree in Information Technology
Experience: 8+ years with at least 6 yrs in IT Service delivery role
If your profile is relevant to the position or have some reference for the same, please forward the updated profile with contact number to hr@abellatechnologies.com
Position: Delivery Manager
Level: L2
Essential Skills:
• Understanding of IT Infrastructure Services, Help Desk Operations or Data Center Operations
• Provide leadership to Our Service Delivery Team.
• Strong Customer Management skills & Cost center management experience.
• Experience in handling international Service Delivery environment.
• Sound understanding of Remote resource management skills.
• Ability to relate to technology and have a fast adoption skills.
• Translate customer requirement to meaningful business opportunities.
Desirable Skills:
• Team leadership/management skills
• Customer Relationship Management skills
• Contract Management
• Opportunity Management
• Service Level Management
• Process Management
• Conflict Management
• Risk & Issue Management
Brief on Work:
An incumbent who will be responsible for managing Customer relationships, Account Management, Operational control of the task and experience of handling overseas Clients and defining KPI s and ensuring review on KPI and take corrective action if necessary
Qualification: Bachelor’s Degree in Information Technology
Experience: 8+ years with at least 6 yrs in IT Service delivery role
If your profile is relevant to the position or have some reference for the same, please forward the updated profile with contact number to hr@abellatechnologies.com
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