ITIL training & certificatiion - Bangalore

Latest Update: A new company called Axelos is formed by OGC and Capita Plc, which has bought out the major share holding of OGC for ITIL & Prince2 certification. Hence from 1st Jan’ 2014, the ITIL certification pricing is expected to go around three folds. Hence as a Provider, we wanted to share this news so that you may plan before the deadline to save cost.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate
has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended
the core principles of ITIL practices for service management.

About the Course / Topics Covered: -
Service Management as a practice:
• Concept of Good Practice.
• Concept of a Service
• Concept of Service Management
• Functions, Roles and Processes
• Process model
• Characteristics of processes.

The Service Lifecycle:-
1. Service Strategy:
• How Service Assets are the basis for Value Creation
• Basics of Value Creation through Service’s
• Service Portfolio Management (SPM)
• Demand Management
• Financial Management

2. Service Design:
• Understand the importance of People, Processes, Products and Partners for Service Management
• The Five major aspects of Service Design
• Service Level Management (SLM)
• Supplier Management
• Capacity Management
• IT Service Continuity Management

3. Service Transition:
• Service V model
• Change Management
• Service Asset and Configuration Management (SACM)
• Release and Deployment Management

4. Service Operation:
• IT Services versus Technology components
• Stability versus Responsiveness
• Quality of Service versus Cost of Service
• Reactive versus Proactive
• Incident Management
• Event Management

• Request Fulfillment
• Problem Management
• Access Management
• The Service Desk function
• The Technical Management function
• The Application Management function
• The IT Operations Management function (IT Operations Control and Facilities Management)

5. Continual Service Improvement:
• Plan, Do, Check and Act (PDCA) Model to control and manage quality
• Continual Service Improvement Model
• Role of measurement for Continual Service Improvement
• The 7 step improvement process Technology and Architecture
Who should attend: -
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
• Individuals who require a basic understanding of the ITIL framework and how it may be used to
enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who
need to be informed about and thereafter contribute to an ongoing service improvement
programme.
This may include but is not limited to, IT professionals, business managers and business process
owners.
Pre-requisites:-
There are no formal criteria or pre-requisites for candidates wishing to attend an accredited ITIL® Foundation course.
What you need to bring: -
Candidate should bring any Govt. / Corporate ID Proof in class.

During the training we will provide you: -
APMG & OGC accredited Student Handbook & Key concept guide (Prepared as per exam focusing on exam as per syllabus).
Key Takeaways: -
Learning Objectives
Candidates can expect to gain knowledge and understanding in the following upon successful
completion of the education and examination components related to this certification.
• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)
ITIL Foundation Certificate in IT Service Management for ITIL Call: - 9448-556-210