Looking for IT Helpdesk/ Service desk/Asset coordinator/ call coordinator - Bangalore

Looking for IT Helpdesk/ Service desk/Asset coordinator/ call coordinator

Work Location: Bangalore
Qualification: Any Graduation (BSC/BCOM/BBA/BCA/BE/B-Tech)
Diploma (10+2+3/10+3)

Positions: 15
Experience: 1.5 -3 Yrs
Salary: 12 to 15 k

1. Designation: IT Helpdesk/ Service desk/Asset coordinator/ call coordinator

Should be having PASSPORT
Experience: 1.5-3 years
Salary: 12K 15K.

Educational Qualification:-
Any Graduation (BSC/BCOM/BBA/BCA/BE/B-Tech)
Diploma (10+2+3/10+3)

Skills required:-
Good communication skills.
Work experience in MS Excel and MS outlook.
Customer interaction experience.
Basic knowledge in computer hardware.
Responsibilities:-
Works on Helpdesk related projects as assigned by supervisor.
Call Ticket, Call Tracking,
Handling customer technical quires/complaints through mails/calls.
Assigning customer issues (calls) to engineers and doing follow up till closure.
Taking feedback from the customer regarding the quality of service.
Updating the call report (MS Excel) and forwarding to the Team Lead/CSM on daily basis.
Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
Provide support for all Information Technology products and services. Support may include answering
questions, troubleshooting problems, teaching or instructing customers regarding software or hardware
Functionality and communicating policy. Additionally, it may involve troubleshooting printer issues and
Resolving difficulties with Smart Classroom Technology.
Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth
Troubleshooting to resolve technical issues. Consults with full-time staff when necessary.
Records required customer and problem information in the HEAT Call Ticket System. Updates tickets with
Appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Interested candidates walk in Venue:
TRP International
No.5, Corporation Market, 8th Main Road, 14th Cross, Wilson Garden, Bangalore– 560 030.
Phone: 9740030030 / 9065002067/8
Mail: hr.trpinternational@gmail.com